Decor and More Direct has been providing internet shoppers with quality service and products since 2006. As reflected in our Better Business Bureau rating, customer satisfaction is our priority. If we can be of assistance in any way, please contact our Customer Service Department by phone or email.

What makes us different from our competitors?
Our goal is to make your online furniture purchase as easy and hassle free as possible. Rather than offering an overwhelmingly large selection of products for you to sort through, we have chosen a limited product line from manufacturers that have proven themselves to be efficient and reliable in the areas of product quality, proper packaging for shipment, stock availability and warranty service. We also only sell items that can be shipped by UPS/Fedex ground. We have found that large items shipped by motor freight carrier often arrive with severe damage which leads to a poor customer experience. While some damage may still occur with UPS/Fedex shipments, it is usually minor and can easily be resolved by shipping replacements for the damaged parts.

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We are currently accredited with the BBB of Arizona with an "A" rating.
Please note that we are no longer accredited with the Northeast California division of the Better Business Bureau, as our business relocated from Roseville, California to Goodyear, Arizona in 2010. If you have any questions concerning our better business bureau accreditation, please feel free to contact us.

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To view our Frequently Asked Questions Click Here

TERMS AND CONDITIONS

RETURN POLICY:
Orders may be returned within 30 days of receipt. To return an item, contact us by email for a return authorization number and instructions. Items returned without authorization will not be accepted. Once we have received your return, a refund of your purchase price will be issued via the same method of payment used to purchase the item. Buyer is responsible for all return shipping charges. Returns should be shipped using a traceable method of shipment such as UPS or Fedex to the address provided in the return authorization email. Non defective returns must be in new, sellable condition in the original packaging. Mattresses must be unopened with the original vacuum seal intact. Mattresses that have been opened cannot be returned. Items purchased as a packaged set must be returned as a complete set and cannot be returned individually. If you do not accept delivery of your order, our standard return policy will apply and return shipping charges will be deducted from your refund. If you receive an incorrect item by our error, we will arrange return shipment at our expense. If you receive a damaged item, replacement parts will be shipped at no cost to you. If you choose to return a damaged item instead of receive replacement parts, our standard return policy will apply and you will be responsible for return shipping costs. Please review our damage policy for more information. We cannot guarantee accuracy of color, tone or shade based on web images, as monitor settings may vary. Returns due to color differences will follow our standard return policy. Items cannot be exchanged. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item. Wood/Fabric samples and special orders are not returnable. If you have any questions concerning our return policy, please contact us prior to purchasing.

For return authorization, contact us at returns@decorandmoredirect.com

CANCELLATION POLICY:
We begin processing orders within hours of receiving them and many of our items are shipped to you directly from the manufacturer. Because of this, it is our standard policy not to accept cancellations or changes. On some occasions, we may be able to accommodate your request if you contact us promptly after placing your order. You may call us at 888-570-5761 ext. 1 or email us at customerservice@decorandmoredirect.com and we will make every effort to change or cancel your order as requested. Please note that if the order has already been processed by the manufacturer, changes and cancellations cannot be made. If we are not able to change or cancel your order, our standard return policy will apply and you will be responsible for return shipping charges. Due to the high cost of shipping furniture items, we recommend that you do not purchase an item unless you are confident it will suit your needs. If you have any questions regarding our cancellation policy, please contact us prior to purchasing.

SHIPPING POLICY:
We provide free shipping within the US 48 Contiguous states. We do not ship to AK, HI, or outside of the United States. We can not ship to a PO Box or APO/FPO address. All of our items are shipped by standard ground service using UPS or Fedex. Many items are shipped directly from the manufacturer and may arrive at different times. Expedited shipping is not available. Tracking information will be provided upon shipment. If you are not home at the time of delivery, items may be left without signature at the discretion of the carrier. If the carrier is not able to leave the items, a notice will be left and 2 additional delivery attempts will be made. Buyer is responsible for receiving delivery within the 3 attempts. If items are returned to us by the carrier due to 3 failed delivery attempts, Buyer will be responsible for return shipping charges. Delivery is to your door only and does not include carrying the item into your home. We do not offer inside delivery service or set up. If you have any questions concerning our shipping policy, please contact us prior to purchasing.

DAMAGE POLICY:
While we are confident that our items are packed securely, occasionally some damage during transit may occur. Do not refuse delivery if your item appears to be damaged. Replacements for damaged parts will be shipped at no cost to you. Even if your shipment does not appear to be damaged, you must open and inspect the contents of all cartons within 7 days. If any damage is found, it must be reported to us within 7 days of delivery. To report damage call us at 888-570-5761 or email us at customerservice@decorandmoredirect.com. If you choose to return a damaged item rather than receive replacement parts, our standard return policy will apply and you will be responsible for return shipping charges. Replacement parts are shipped via standard ground service from the manufacturer. We try to have replacement items shipped as quickly as possible. However, processing and shipment times will vary depending on the manufacturer. If you have any questions concerning our damage policy, please contact us prior to purchasing.

WARRANTY POLICY:
Decor and More Direct does not provide a warranty for the products. Many of our items include a manufacturer's warranty. You will need to contact the manufacturer directly in order to resolve any warranty issues. If you need assistance in obtaining warranty information or contact information for the manufacturer, we will gladly assist you.

PRIVACY POLICY:
We respect your privacy. We will not sell, share or trade your personal information. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

PAYMENTS:
We accept payment by Visa, Mastercard, American Express, Discover or Paypal. The billing address provided must match that which is on file with your credit card provider. For security reasons, Paypal payments with an unconfirmed shipping address or unverified Paypal account may be cancelled at our discretion. For Questions about Bill Me Later offered through PayPal, please call 866-528-3733

SALES TAX:
9.8% tax will be applied to orders shipped to the state of Arizona.

PRICING:
Sale prices are subject to change without notice.

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