DECOR AND MORE DIRECT
3 Day Super Sale!
Sale prices valid through Sunday 11/22/09
Order Online or By Phone1-888-570-5761
Frequently Asked Questions
Decor and More Direct
Phone: 888-570-5761
Email: customerservice@decorandmoredirect.com
To view our Policies Click Here
Q: Is shipping really free?
A: Yes. We provide free shipping to the 48 US contiguous states. We do not ship to AK or HI and we do not ship outside of the US. Due to shipping restrictions from our vendors, we can not ship to a PO Box or APO/FPO address. Please Note: While we do provide free shipping, if you choose to return an item, our actual cost of shipping will be deducted from your refund. Please visit our Info Page for full details on our shipping and return policies.
Q: How long will it take to get my order?
A: Order processing times vary depending on the item purchased and can be located on the product detail pages. Transit times vary from 2-5 days based on location and method. Once your order has been shipped, you will receive an email with detailed tracking information. Please note: Shipping times provided on product detail pages are estimates based on average ship times. These times are not a guarantee and may vary slightly. You will be notified if there are any unexpected delays.
Q:Can I cancel my order.
A: We begin processing orders immediately, therefore orders can not be canceled once submitted. Please visit our Help page for full details on our cancellation and return policies.
Q: Are all of the items on your website in stock?
A: Many of our items are shipped directly to you from the manufacturer or distributor and we do not hold inventory. We do our best to keep our website updated with the current inventory status of our vendors. However, it is possible that after your order is placed we may be informed that the item is on backorder or unavailable. If this occurs, you will have the option to cancel your order if the time frame does not meet your needs.
Q: What happens after I place my order?
A: Upon ordering, you will receive an email confirmation containing your order details. The same day we receive your order, we begin processing it for shipment from the manufacturer or distributor. Processing times vary depending on the item and can be located on the product detail pages on our website. Should any delays occur, we will notify you via email. Once your order has been shipped, you will receive an email notification containing tracking and delivery information. If your order is shipped by LTL Motor Freight, the freight company will call you to schedule a delivery appointment.
Q: What is your return policy?
A: If you are not satisfied with your purchase, you may return it within 30 days of receipt. To return an item, email us at returns@decorandmoredirect.com for authorization and instructions. Items returned without authorization will not be accepted. Once the warehouse has received and inspected the items, you will be refunded your purchase price, less our cost of shipping both ways. Due to the high shipping costs associated with furniture items, we recommend that you do not purchase an item unless you are confident it will suit your needs. We do not charge a restocking fee. Non defective returns must be in new, sellable condition in their original packaging. Please see our Help Page for our complete return policy.
Q: What if my order arrives damaged?
A: Upon delivery you will need to inspect the exterior of the packages. Any visible damage must be noted in writing on the delivery receipt. You must open and inspect the contents of all cartons within 7 business days. If concealed damage is discovered upon opening the cartons you will need to report it to us within 7 days of delivery. Please contact us at customerservice@decorandmoredirect to report a damaged shipment. Damaged items that have been properly documented/reported will be replaced at no cost to you. If you choose to return a damaged item rather than receive replacements, our standard return policy will apply. Please visit our Help page for full details on our damage policy.
Q: Why do I have to inspect the items an report damage within 7 days of delivery?
A: Freight companies require that concealed damage be reported within a limited time frame. If damage is not reported within that time frame, then there is no recourse for filing a damage claim with the freight company. If you are purchasing the item for future use and do not plan to assemble it immediately, you will still need to open and inspect the merchandise within 7 days.
Q: What is your privacy policy?
A: We value your confidentiality. Personal information is used for order processing and shipping purposes only. We will not sell or trade any of your information.
Q: Is your site safe and secured?
A: Ordering from online from Decor and More Direct is safe and secure. We are a member of the Yahoo! Shopping Network. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us through the web.
Q: When will my credit card be charged?
A: We don't charge your credit card until the day your item is shipped. Upon ordering, you may notice a pending charge on your account due to the authorization of your credit card. This is only an authorization and not the actual charge. For Paypal payments, funds will be captured upon checkout.
Q: Can I see the product before buying it?
A: As an online retailer, we do not have a physical store or showroom where you can test out the products. This is what allows us to offer quality items at affordable prices.
Q: I found a lower price somewhere else? Do you match the prices of competitors?
A: We want your business! If you have found a better price on an identical item including shipping, please let us know - most of time we can give you a better deal. Email us with the product name and the website where you have seen a lower price. We will review it for a price match. If we can meet it or beat it, we will.
Q: My order didn't come with assembly instructions. Where can I get them?
A: Assembly instructions for some of our products are listed below. If you do not see your product listed, please email us at customerservice@decorandmoredirect.com or contact the manufacturer for a copy of the instructions.
To view the assembly instructions, you will need Adobe Reader.
To download a free copy of Adobe Reader click here.
KD FRAMES PRODUCT ASSEMBLY
Nomad Platform Bed - Twin/Twin XL Size
Nomad Platform Bed - Full Size
Nomad Platform Bed - Queen Size
Nomad Platform Bed - King Size
Charleston Platform Bed - Twin/Twin XL Size
Charleston Platform Bed - Full Size
Charleston Platform Bed - Queen Size
Phone: 888-570-5761
Email: customerservice@decorandmoredirect.com
To view our Policies Click Here
Q: Is shipping really free?
A: Yes. We provide free shipping to the 48 US contiguous states. We do not ship to AK or HI and we do not ship outside of the US. Due to shipping restrictions from our vendors, we can not ship to a PO Box or APO/FPO address. Please Note: While we do provide free shipping, if you choose to return an item, our actual cost of shipping will be deducted from your refund. Please visit our Info Page for full details on our shipping and return policies.
Q: How long will it take to get my order?
A: Order processing times vary depending on the item purchased and can be located on the product detail pages. Transit times vary from 2-5 days based on location and method. Once your order has been shipped, you will receive an email with detailed tracking information. Please note: Shipping times provided on product detail pages are estimates based on average ship times. These times are not a guarantee and may vary slightly. You will be notified if there are any unexpected delays.
Q:Can I cancel my order.
A: We begin processing orders immediately, therefore orders can not be canceled once submitted. Please visit our Help page for full details on our cancellation and return policies.
Q: Are all of the items on your website in stock?
A: Many of our items are shipped directly to you from the manufacturer or distributor and we do not hold inventory. We do our best to keep our website updated with the current inventory status of our vendors. However, it is possible that after your order is placed we may be informed that the item is on backorder or unavailable. If this occurs, you will have the option to cancel your order if the time frame does not meet your needs.
Q: What happens after I place my order?
A: Upon ordering, you will receive an email confirmation containing your order details. The same day we receive your order, we begin processing it for shipment from the manufacturer or distributor. Processing times vary depending on the item and can be located on the product detail pages on our website. Should any delays occur, we will notify you via email. Once your order has been shipped, you will receive an email notification containing tracking and delivery information. If your order is shipped by LTL Motor Freight, the freight company will call you to schedule a delivery appointment.
Q: What is your return policy?
A: If you are not satisfied with your purchase, you may return it within 30 days of receipt. To return an item, email us at returns@decorandmoredirect.com for authorization and instructions. Items returned without authorization will not be accepted. Once the warehouse has received and inspected the items, you will be refunded your purchase price, less our cost of shipping both ways. Due to the high shipping costs associated with furniture items, we recommend that you do not purchase an item unless you are confident it will suit your needs. We do not charge a restocking fee. Non defective returns must be in new, sellable condition in their original packaging. Please see our Help Page for our complete return policy.
Q: What if my order arrives damaged?
A: Upon delivery you will need to inspect the exterior of the packages. Any visible damage must be noted in writing on the delivery receipt. You must open and inspect the contents of all cartons within 7 business days. If concealed damage is discovered upon opening the cartons you will need to report it to us within 7 days of delivery. Please contact us at customerservice@decorandmoredirect to report a damaged shipment. Damaged items that have been properly documented/reported will be replaced at no cost to you. If you choose to return a damaged item rather than receive replacements, our standard return policy will apply. Please visit our Help page for full details on our damage policy.
Q: Why do I have to inspect the items an report damage within 7 days of delivery?
A: Freight companies require that concealed damage be reported within a limited time frame. If damage is not reported within that time frame, then there is no recourse for filing a damage claim with the freight company. If you are purchasing the item for future use and do not plan to assemble it immediately, you will still need to open and inspect the merchandise within 7 days.
Q: What is your privacy policy?
A: We value your confidentiality. Personal information is used for order processing and shipping purposes only. We will not sell or trade any of your information.
Q: Is your site safe and secured?
A: Ordering from online from Decor and More Direct is safe and secure. We are a member of the Yahoo! Shopping Network. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us through the web.
Q: When will my credit card be charged?
A: We don't charge your credit card until the day your item is shipped. Upon ordering, you may notice a pending charge on your account due to the authorization of your credit card. This is only an authorization and not the actual charge. For Paypal payments, funds will be captured upon checkout.
Q: Can I see the product before buying it?
A: As an online retailer, we do not have a physical store or showroom where you can test out the products. This is what allows us to offer quality items at affordable prices.
Q: I found a lower price somewhere else? Do you match the prices of competitors?
A: We want your business! If you have found a better price on an identical item including shipping, please let us know - most of time we can give you a better deal. Email us with the product name and the website where you have seen a lower price. We will review it for a price match. If we can meet it or beat it, we will.
Q: My order didn't come with assembly instructions. Where can I get them?
A: Assembly instructions for some of our products are listed below. If you do not see your product listed, please email us at customerservice@decorandmoredirect.com or contact the manufacturer for a copy of the instructions.
To view the assembly instructions, you will need Adobe Reader.
To download a free copy of Adobe Reader click here.
KD FRAMES PRODUCT ASSEMBLY
Nomad Platform Bed - Twin/Twin XL Size
Nomad Platform Bed - Full Size
Nomad Platform Bed - Queen Size
Nomad Platform Bed - King Size
Charleston Platform Bed - Twin/Twin XL Size
Charleston Platform Bed - Full Size
Charleston Platform Bed - Queen Size
Copyright 2006 Decor and More Direct. All rights reserved.
5098 Foothills Blvd. Suite 3-324 Roseville, CA 95747
customerservice@decorandmoredirect.com
