Frequently Asked Questions

Decor and More Direct
Phone: 888-570-5761
Email: customerservice@decorandmoredirect.com

To view our Policies Click Here

Q: Is shipping really free?

A: Yes. We provide free shipping to the 48 US contiguous states. We do not ship to AK or HI and we do not ship outside of the US. Due to size and weight restrictions we can not ship to a PO Box or APO/FPO address. Please visit our Info Page for full details on our shipping policy.

Q: What is your return policy?

A: Orders may be returned within 30 days of receipt. Upon receiving your return, a refund of your purchase price will be issued via the same method of payment used to purchase the item. Buyer is responsible for all return shipping charges. Due to the high cost of shipping furniture items, we recommend that you do not purchase an item unless you are confident it will suit your needs. Please visit our Info Page for full details on our return policy.

Q: Can I cancel my order?

A: We begin processing orders within hours of receiving them and many of our items are shipped to you directly from the manufacturer. Because of this, it is our standard policy not to accept cancellations or changes. On some occasions, we may be able to accommodate your request if you contact us promptly after placing your order. Please visit our Info Page for full details on our cancellation policy.

Q: How long will it take to get my order?

A: Order processing times vary depending on the item purchased and can be located on the product detail pages. Transit times vary from 2-5 days based on location and method. Once your order has been shipped, you will receive an email with detailed tracking information. Please note: Shipping times provided on product detail pages are estimates based on average ship times. These times are not a guarantee and may vary slightly. You will be notified if there are any unexpected delays.

Q: Will I be charged sales tax?

A: Orders shipped to the state of Arizona will be charged applicable sales tax.

Q: Are all of the items on your website in stock?

A: Many of our items are shipped directly to you from the manufacturer or distributor and we do not hold inventory. We do our best to keep our website updated with the current inventory status of our vendors. However, it is possible that after your order is placed we may be informed that the item is on backorder or unavailable. If this occurs, you will have the option to cancel your order if the time frame does not meet your needs.

Q: What happens after I place my order?

A: Upon ordering, you will receive an email confirmation containing your order details. The same day we receive your order, we begin processing it for shipment from the manufacturer or distributor. Processing times vary depending on the item and can be located on the product detail pages on our website. Should any delays occur, we will notify you via email. Once your order has been shipped, you will receive an email notification containing tracking and delivery information.

Q: What if my order arrives damaged?

A: If the packaging appears to be damaged, do not refuse delivery. Please accept the delivery as any damaged parts will be replaced at no cost to you. Once you have opened and inspected the item, please email us to let us know which parts (using the name and part number as listed on the instructions) need to be replaced. We will have replacement parts shipped to you from the manufacturer as quickly as possible. If you choose to return a damaged item rather than receive replacement parts, our standard return policy will apply and you will be responsible for return shipping charges.

Q: What is your privacy policy?

A: We value your confidentiality. Personal information is used for order processing and shipping purposes only. We will not sell or trade any of your information.

Q: Is your site safe and secured?

A: Ordering from online from Decor and More Direct is safe and secure. We are a member of the Yahoo! Shopping Network. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us through the web.

Q: Can I see the product before buying it?

A: As an online retailer, we do not have a physical store or showroom where you can test out the products. This is what allows us to offer quality items at affordable prices.

Q: My order didn't come with assembly instructions. Where can I get them?

A: Please contact us by email at customerservice@decorandmoredirect.com or call us at 888-570-5761 to obtain assembly instructions.


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